• Minimum 1 year in F&B service role. 
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to identify and delegate tasks effectively.
• Applies a professional, confidential and ethical approach at all times.
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

• Serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Employer’s Values, processes and procedures in order to encourage sales and maximize guest satisfaction.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• The sales are driven to the outlet’s full potential and that budget is adhered to.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• The service team is well managed, having delegated the appropriate tasks to the team members.

• High School Diploma preferred
• Working knowledge of standard drink recipes
• Working knowledge of spirits, wine and beer
• Understanding of classes of alcohol, different glasses, brand names and garnishments
• Working knowledge of bar equipment
• Knowledge and education in mixology an advantage
• Numeracy and cash-handling skills
• Able to work flexible schedules
• Able to work in a standing position for long periods
• Be able to reach and bend and frequently lift up to 30 pounds
• Customer service orientation
• Communication skills

Job Description

• Prepare, mix and serve drinks and beverages correctly to either customers directly or through serving staff.
• Greet customers and present beverage menus;
• Upsell drink and snack items to customers;
• Attempt to limit problems related to customers' excessive drinking by following established procedures;
• Monitor inventory (order and restock bar inventory);
• Make recommendations and answer all related inquiries;
• Take orders from serving staff or directly from customers;
• Record drink orders accurately into register system;
• Peel, slice and pit fruit for garnishing drinks.
• Mix and garnish cocktails according to standard specs;
• Serve snacks to customers seated at the bar
• Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
• Respond promptly to requests from customers in a polite and professional fashion;
• Process transactions using the POS system;
• Prepare checks for customers;
• Process customer payments;
• Arrange glasses and bottles into attractive and functional displays;
• Ensure clean glasses, bar equipment and working areas;
• Comply with all health, safety and hygiene standards and policies;
• Balance the cash register at the start and close of each shift;
• Check identification of customers to verify they are of legal drinking age;

Crawford & Carruthers is searching for a Mixologist for a seasonal contract in Dubai to a luxury resort.

Minimum Requirements

• Have an excellent understanding of classic cocktails, their recipes and history.
• Minimum of 2 to 3 years’ experience in a similar position
• Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs. 
• A courteous, professional and efficient service is provided at all times.
• English - excellent communication skills  
• Preferred experience in an international, luxury five-star hotel
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel.
• Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended.
• Show an interest to develop and explore the local bar culture and knowing the places to go.
• Be able to run a bar from A-Z with all mise-en-place preparations, production of cocktails, cashiering as well as shift end duties.
• Understand bar culture and the night life scene.
• Continuously train on cocktails and trends.

Job Description

• Taking care all par stock, refreshments, general cleaning, re set-up the bar, technical check and cashiering detail as well as guest service.
• Responsible for Bar achievement and exceeding guest expectations in accordance with Company Policies and Standards.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

• Hospitality Experience an advantage
• Consistently Productive, whilst demonstrating drive, stamina and the capacity to work hard.
• Maintains ethical and professional norms in all activities and including a willingness to develop oneself further.
• Able to coach and facilitate the development of others’ knowledge and skills, providing timely feedback and guidance to help them reach goals
• Must be proficient with MS Office Packages and be able to demonstrate superior MS Excel abilities
• Experience in Accpac or Tourplan a plus
• East African Tax & Accounting experience an advantage
• International experience is a plus
• Luxury lodge and / or Touring finance experience an advantage

• Consider review and support investment and commercial opportunities, when required.
• Finance Reporting for all business units;
• Balance Sheet reconciliations & process monthly journals;
• Monthly Management Account Reporting for regional business units and variance analysis of quarterly forecasts, annual budgets and high level forecasts;
• Treasury Management and Cash Flow Forecasting;
• Fixed asset register maintenance
• Debtors Age Analysis & Bad Debt provision;
• Revaluation & authorization of all bank reconciliations;
• Review and approval of payment obligations (creditors);
• Maintain commercial focus through preparation & review of detailed budgets, forecasts and input into management decisions
• Investigate & report variances; implement controls to reduce variances where relevant.
• Plan, direct and coordinate the responsibilities of subordinates to ensure they are performing in line with expectations, including regular lodge visits
• Manage External Audit and field queries with Audit Team;
• Co-ordinate Regional Annual Budgeting and Quarterly Forecasting
• Completion & submission of relevant tax returns, including VAT, Income Tax, PAYE and Withholding Tax.
• Maintain procedures for custody and control of assets and records in order to ensure safekeeping
• Establish & maintain relationships with internal customers and provide assistance when needed.
• Monthly preparation of the payroll and reviewing regional payroll.

• Qualified Chartered Accountant.

Crawford & Carruthers is searching for an F&B Manager on a luxury island in Kenya.

MINIMUM REQUIREMENTS

• Used to remote, island living.
• Preferable Previous Group/Chain Resort experience
• Physically fit to assist with and manage renovations and setting up F&B outlets.
• Minimum 2 years’ experience as F&B manager or director in a 5-star, luxury hotel or large luxury establishment.
• Advance computer skills, especially Microsoft Office software.

 EXPERIENCE

• Good command of the English language (spoken and written)
• You should have experience in working with and managing multi-cultural teams.
• Ensuring regulations are adhered to, to ensure the highest food hygiene standards.
• Knowledge of HACCP regulations and process to ensure conformance.
• Proficiency in Microsoft Office applications.
• Must have advanced knowledge of all types of service, including formal and informal seated dining; and formal and informal buffet.
• Advanced knowledge in fine dining, exotic ingredients, and international cuisine.
• Event planning.
• Staff Training and Team Management.
• Have strong leadership skills

 DUTIES AND RESPONSIBILITIES

• Manage inventory and assets, service ware, equipment, and consumables.
• Ensure owner and/or guest needs are met satisfactory, and implement a reporting system for later reference.
• Ensure the team knows how to conduct themselves around the guests, and answer all questions fluently and professionally.
• Attend and contribute to all meetings, training and other related activities.
• Notes relevant information, updates and instructions and ensure proper handover before shift sign-off.
• Aware of the room service and menu items, to be able to answer questions regarding menu selections and availability; communicate menu-enquiries with the kitchen staff.
• Communicate with team and inter-departments, to ensure all guests’ requests are met, quickly and flawlessly.
• Train, empower and guide the senior butlers to ensure seamless transition between shift handovers.
• Manage all human resource matters for department.
• Setup standard and ensure conformance to all service areas, dining-rooms and pantries standards.
• Assist with stock management process, follow up issues, implement a tracking system and review store requisition forms.
• Ensure conformance to HACCP and other local regulations, to ensure the highest food hygiene standards.
• Excellent customer service levels with the sense of priority and dedication, serving in a calm, discrete and courteous manner.
• Ensure all departments are informed of food and guest preferences.
• Responsible for all items and resources available in the butler service.
• Coach, mentor, guide and train staff. 
• Ensure all food and beverage equipment is serviced regularly and maintained.
• Understands and strictly adheres to the Rules & Regulations of the Company and the policy on Fire, Hygiene, Health and Safety.
• Understands types of services offered and train subordinates in: Silver Service, American, Family Service Buffet, Silver Service Buffet, and Drinks Service.
• Organize the service of food and beverages: arrange table setting, room service and welcome drinks at any time the guests are welcomed in the residence.
• Staff training to have an eye for detail regarding cleanliness and service delivery.
• Ensures all areas are cleaned and maintained.