Crawford & Carruthers is searching for a Resort Manager that will be the 2nd in command of a resort in the Maldives.

Minimum Requirements

• Maldives/island experience;
• Minimum 3 years’ experience in Resort Management;
• Minimum 3 years’ experience in 4 – 5-star luxury resorts;
• Excellent English listening & writing capabilities.
• Equipped to make effective & persuasive speeches and presentations.
• A dynamic, creative leader with holistic approach;
• Simple mathematical calculations without error and execute, in practice, fractions, percentages, ratios and proportions.
• Skilled communicator with multi-nationality guests and staff, and island community.
• Effectively deal with staff and guest in a patient, tactful, diplomatic fashion and successfully resolve conflicts.
• Skilled to effectively read, analyze and interpret written documents.
• Proactive to identify opportunities and challenge to develop effective action plans & manage to resolution.
• Skilled to read, interpret and analyze budget procedures and documents and report on these.
• Flexible to adapt to change in environment, schedule and short-notice requests.
• Maintain a positive, service-oriented attitude towards guests and staff;
• Ability to lead, motivate and encourage Department Heads and Staff.

Job Functions

• Daily operations’ management, including assist & manage on-going property development & upgrades, including preventative maintenance.
• Offering and Continuous improvement of guest offering with focus on high standards.
• Profitable management includes achieving employee satisfaction & productivity, guest & staff security.
• Support GM with financial control, revenue management, HR, sales and marketing.
• Attend and actively participate in required meetings.
• Knowledge of and strictly adhere to Disaster Management Plan and Evacuation Procedures.
• Oversee operations, guide staff for smooth operations and assist with problem solving.
• Meet and welcome all guests upon arrival and departure, and ensure guest expectations are exceeded.
• Coordinates and supervises daily tasks;
• Overseeing guest feedback and reviews on online platforms and on social media channels;
• Manages the concessionaires ensuring the coordination for guest needs are executed to the highest standard.
• Monitor and report on P&L with operational Department Heads.
• Monitor, through supervision, operational efficiency of all departments and interpret financial results.
• Monitor and maximize use of operational supplies & company resources to reduce losses.
• Approves store requisitions in Material Control Software;
• Monitor room maintenance work schedule and implementation with Executive Housekeeper and Chief Engineer.
• Assist with & approve staff scheduling from Department Heads.
• Annually discuss and assist with HOD’s operational & CAPEX Budgets, forecasts and annual budgeting, taking market factors into consideration.
• Performance reviews together with GM and communicate with HR Department.
• Proactively review and strive to improve policies and procedures (in collaboration with GM);
• Willing to execute ad-hoc duties on GM’s request.
• Ensure department-compliance with Resort Policy in all aspects to meet established quality & profit standards.
• Understand & adhere to Rules & Regulations, Fire Policy, Hygiene, Health & Safety Policies.
• Remain informed of industry innovations and advances in operational techniques.
• Encourage staff to participate in all company-sponsored events, training and personal development.
• Overall responsibility to HACCP compliance, implementation, monitoring and review.
• Ensure sufficient resources are employed for the entity and staff to conform to HACCP and other policies.
• Direct food operations, specifications and supply lines.
• Actively communicate, liaise, support and assist Corporate Office.
• Ensure all employees are required to fully comply with Corporate Office rules & regulations for safe & efficient operations. Drive disciplinary action for non-conformance.
• Support and be able to execute general cleaning of resorts’ facilities and adhere to health standards.

Preferred Education

• College Degree in Hotel Management & Administration.
• Skilled with Microsoft Excel, Word and Micros Opera programs or similar hospitality software.
• Knowledge of Health & Safety, HACCP, Fire Procedures and Training.

• Excellent communication skills
• Fluency in English, foreign languages an advantage
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, F&B Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge
• Strong leadership, motivational and people skills
• To be successful in this role, you’ll need management skills and experience in both front and back of the house.
• Attention to details, and anticipating guests needs.

• Maximize and exceed guests satisfaction by providing highly personalized, efficient and responsive service
• Train new and current employees on proper customer service practices
• Take ownership and leadership of all villas assigned to you including supervising, directing, assisting staff members.
• Instrumental to achieve our goal in providing the highest professional standards of service to our guests.
• Lead by example and uplift our staff during busy moments in our fast-paced environment.
• Ensure the outlets and events run smoothly and guests have pleasant F&B experiences.
• Coordinate daily Front of the House and Back of the House operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Appraise staff performance and provide feedback to improve productivity
• Implement policies and protocols that will maintain future restaurant operations

Crawford & Carruthers is searching for a Villa Manager at an island resort in Mozambique.

Minimum Requirements

• 3 – 5 years tourism/hospitality experience;
• Proven supervisory skills with experience in dealing with staff;
• Ability to co-ordinate day to day operations;
• Strong admin/financial background;
• Record keeping;
• Overseeing projects;
• Good interpersonal skills;
• Sense of urgency;
• Passionate about guest delight;
• Diligence and self-motivation to meet deadlines and keep on top of your job;
• Willingness/ability to share information and teach and inspire others;
• Should be extremely guest focused;
• Ability to work on own and set up schedules for staff.

Job Functions

• Proactive communication with guests/owners to ensure all queries are answered and any special requests are met at the earliest opportunity;
• Ensure that housekeeping (laundry, cleanliness and presentation throughout the villa) is kept up to standard;
• General villa maintenance;
• General hygiene, health and safety standards;
• Communication with Guest Relations pre arrival + post departure.

• Strong financial capabilities;
• Service Industry & People Interaction experience;
• Previous experience in running a five star operation.
• Strong Hospitality and Field Experience.
• Computer and financial skills.
• Energetic, proactive person that is guest-focused and drive world-class service to guests.
• Respectful & aware of multiple cultures with excellent communication skills;
• Strong Leadership & Lateral Thinking ability.
• Must be able to cope under pressure to meet guests needs;
• Good interpersonal skills and communication with staff and guests;
• Attention to detail and able to take initiative.
• Diligence and self-motivation to meet deadlines;
• Willingness/ability to share information and teach and inspire others

Management Roles

• Overall management of the front of house, kitchen and hospitality in lodge;
• Budget Management;
• Overall management of all maintenance of the lodge;
• Create annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible.
• Compile operational day sheets and ensuring all special requests are catered for.
• Land Management – overall management of land conservation team, including building roads;
• Overall management of anti-poaching team;
• Overall responsibility for all human resources in the lodge, ensuring all labor relations, leave and medical funds are managed correctly;
• Place and monitor of all lodge operational stock orders;
• Work with head chef to ensure menu and food are aligned to lodge quality standards;
• Monitor food budgets;
• Work directly with head of housekeeping, head butler, head ranger and Lodge Manager to ensure the Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.

Guest Service

• Ensure guest areas are set up to Best Operating Practice standard, especially bar and dining area during meal times;
• Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year.
• Work with Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored.
• Maintain all brand standards;
• Host drinks, sun downers and dinners as per senior management hosting schedule;
• Constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations;
• Host agents, media and groups.

Staff Development

• Training the maintenance and anti-poaching teams to develop their skills where needed;
• Oversee and co-ordinate training;
• Manage Staff Delight activities;
• The Employer Life and Sustainability training and driving of projects;
• Ensure all staff in your team have a performance appraisal, set realistic and positive goals and get continuous feedback on their skills development;

Administration

• Manage uniform issues and orders for all general staff. Ensure all staff are wearing correct uniform.
• Oversee monthly Head of Department meetings and attend monthly Financial Meetings;
• Ensure staff files are all up to date.

Capex and Maintenance Projects

• Overall Responsibility for budget creation and management. CAPEX structuring and planning responsibility.
• Work with head of maintenance to implement as preventative maintenance plan.
• Working closely with the maintenance day to ensure Best Operating Practise Standards are maintained on a day to day basis.

Conservation

• Oversee Land Management, Anti-Poaching and conservation team to support conservation in the area.
• Educate community regarding poaching, land management.

Crawford & Carruthers is searching for a Director of F&B in the Maldives urgently and offering a salary of $3,500 - $5,000.

Minimum Requirements

• Maldives experience an advantage;
• Luxury Background & Experience;
• Experience at small Leading Hotels, Relais & Chateaux style properties & similar locations;
• Strong all-round technical and administrative skills required.
• Solid career path essential;
• Progressive career path;
• Passionate, creative and hands-on, attention to details and able to set and achieve high standards.
• Great communicator with an outgoing personality.

Job Functions

• Directly reports to General Manager as part of the senior management team.
• Staff reporting to DOFB: Assistant F&B Operations Manager, Restaurant Managers x 2, and Sommelier;
• Managing all aspects of the Food and Beverage operations.
• Key strategist, able to develop and implement structures and practices, and utilize these to refined service level and unique experiences.
• Utilize background in ultra-luxurious resorts to lead the Food & Beverage division through achieving Guest Satisfaction and GOP results for each area.

Preferred Education

• Formal Degree from recognized University: F&B Management / Culinary Arts / Hospitality Management;

• Management experience in the Hospitality Industry at a luxury resort;
• Experience with customer service and guest satisfaction;
• Operations experience;
• Knowledgeable on Resort Operations and all relevant departments;

• Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, revenue generation and delivering a return on investment to ownership.
• Creates financial reports and statements to determine how hotel is performing against budget.
• Develops strategies to improve the property’s financial performance, particularly focusing on incremental spend including F&B, gift shop, artworks, meetings etc.
• Submits monthly financial reports (P&L, Balance Sheet, Cash Flow, Executive Summary) to relevant stakeholders, Financial Controller, Operations Manager, and Director/ Operations.
• Submits on Accounts / 3-month forecast / Competitor Surveys to Director of Revenue, Director/ Operations;
• Completes Annual Operating Budget and Annual Business Plan according to approved schedule.
• Leads the Department Heads in the development and implementation of the hotel-wide strategies.
• Ensures implementation of the service strategy with the objective of meeting or exceeding guest expectations.
• Is highly visible and interfaces with all customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyzes service issues and identifies trends.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Hires Department Heads who demonstrates strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operations.
• Creates appropriate development plans and develops Department Heads based on their individual strengths, development needs, career aspirations and abilities.
• Ensures the same is done for all managers in the property.
• Sets goals and expectations for Department Heads.
• Coaches team by providing specific feedback to improve their individual performance and that of their departments.
• Ensures service, technical skills and leadership training occurs throughout the property to support successful daily operations.
• Ensures that regular on-going communication takes place throughout the property to recognize performance, set expectations and create awareness of business objectives.
• Ensures hotel policies are administered fairly and consistently.
• Coaches and supports team to effectively manage occupancy, guest experience, wages and controllable expenses.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Ensures capital expenditure funds are being used to address the priorities outlined in the business strategy.
• Establishes relationship with owner as a business partnership and builds owner loyalty through proactive communication, involvement in key decisions.
• Manages an effective balance between the owner’s interests and company’s interests and develops solutions that create value for both.
• Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirement.

Crawford & Carruthers is searching for an assistant Lodge Management at a luxury Safari Lodge in Kwazulu Natal, South Africa.

Minimum Requirements

• At least 3 years relevant experience in a 5 star operation;
• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight
• Experience in the service industry especially in dealing with guests and staff
• Previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage

Job Functions

• Meet and Greet all Guests;
• Cover all daily and weekly requirements of the Lodge Manager when on leave;
• Host agents, media and groups;
• Ensure guest delights happen daily;
• Host evenings as required by business levels;
• Weekly planning – training, guest requirement and staffing levels;
• Housekeeping-Room checks;
• Kitchen & Stock-take;
• Ensure that minimum standards as per BOPs are adhered to in all departments;
• Weekly visits to Other Lodge;
• Departmental and finance meetings;
• Positive Health;
• Staff Welfare & Training;
• Complete performance reviews for those staff reporting to you;
• Ensure the departments you are responsible for have their performance reviews completed on time;
• Attend Health and Safety meeting each month and ensure your departments have made any necessary adjustments;
• Ensure any overruns in time sheets in your departments are remedied with under-time;
• Budget lines:
• Promote team work between departments;

Preferred Education

• Management Training;
• Valid, unendorsed SA driver’s license;

• Standard of your work must exceed the standard of the lodge;
• Experience in the service industry especially in dealing with guests and staff;
• Previous camp manger/ safari host experience an advantage;
• Previous experience in working with kids an advantage;
• Communication skills - with guests and fellow staff members;
• Lateral thinking ability;
• Takes initiative;
• Professional, courteous, hospitable to guests;
• Must adhere to World Class Hospitality and Service Standards;
• Must be able to cope under pressure to meet guests needs;
• Must be able to lead people and correct things when needed;
• Honest, have good integrity;
• Proactive and driven person who has career ambition.
• Good organizational ability;

• Hospitality Environment;
• The surrounding communities;
• The country Company Knowledge (including their causes);

• Prepare welcome and departure notes for guests;
• Check guests in during the day and manage dietaries, children, or any other special requests;
• Make sure the main area is always tidy and styled to the BOPs;
• Implement and follow the BOPs;
• Host guests during the day - meet them back from drive and assist with any request they have;
• Check set ups for breakfast, lunch and dinner;
• Host guests at meal times and check smooth running of service from the kitchen and waiters;
• Work closely with waiters and HODs to maintain a high service standard;
• Assist in any other departments as and when required;
• Ensure that all products that come into contact with the guest are consistently of the correct standard;
• Host children’s activities at the lodge;
• Provide superior service and quality to guests;
• Must enjoy working with children and be creative when planning fun children’s activities.

Crawford & Carruthers Inc.

SOUS CHEF - MOZAMBIQUE

Crawford & Carruthers is searching for a Sous Chef in Mozambique

Minimum Requirements

• Minimum 2 years’ Chef Experience;
• Sound knowledge of dietary- and allergy requirements;
• Good understanding of the English language, written and verbal.
• Good interpersonal skills;
• Sense of urgency;
• Passionate about guest delight;
• Passion for kitchen management – including all kitchen administration, general hygiene and people management;
• Passion for creating fabulous food, and new ideas
• Attention to detail;
• Diligence and self-motivation to meet deadlines and keep on top of your job;
• Willingness/ability to share information and teach and inspire others.

Job Functions

• Ensure work done as per Kitchen Hygiene standards set;
• Abide by the 7-day menu set according to Food Styling Guide and approved by Management;
• Work with the training chef when visits are conducted and be feedback fit.
• Presentation as discussed and according to Styling Guide;
• Up to date with What’s Hot & What’s Not for the Employer’s food selections;
• Through the Tummy of the Guest Bops;
• Creative Picnic Banqueting according to Food Styling Guide;
• Proactive Maintenance;
• Good communications skills;
• Good stock controls and stock rotation;
• Assist with all food orders, storerooms and fridge and deepfreezes in absence of the executive chef;
• All food going out to guests at any time to be checked in absence of the executive chef;