Crawford & Carruthers Inc.

 

SAFARI GENERAL MANAGER – MPUMALANGA, SOUTH AFRICA

 

Crawford & Carruthers Inc. is searching for a dynamic Safari GM to join our Client on a luxury Safari Lodge in South Africa.

The perfect candidate will have 3 to 5 Years’ experience in management and will be responsible for  day to day running of 2 Safari Lodges as well achieving lodge revenue & profit targets, through efficient management of operations and control of lodge costs.

 

Key skills and Minimum Requirements

 

● 3 - 5 years minimum management Experience in operation of similar size and complexity.

● Management degree and/or hospitality and service training.

●Energetic, proactive person with well-developed concept of the importance of providing a

world class guest experience and the ability to provide that experience.

●Aware, evolved, energetic, compassionate, respectable, good communication.

●Demonstrate a strong leadership skillset and mentorship abilities. ·

●Passionate about sustainable tourism and conservation.

●Unrelenting attention to detail and high standards.

●Fluent in English essential. Other European languages are beneficial as is Shangaan.

●Previous experience in running a luxury operation within a wildlife setting.

●Previous experience in managing a large Lodge management team.

●Previous experience in working closely with rural communities.

 

 

Job Responsibility and function:

 

●Ensure all health and safety compliance standards are met or exceeded and that all necessary functions in this regard are met.

●Oversee safety and security of all guests, lodge staff and company assets.

●Maintain environmental health and compliance with environmental audits.

●Oversee lodge conservation and sustainability efforts.

●Risk Assessment – ensure lodge is risk assessment compliant

●Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team

●Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the client head office team are distributed and that the brand maintains a strong presence in internal comms.

●Provide Direction and Leadership to the Heads of Departments in achieving Departmental Targets and Company Targets as well as seamless service in their departments.

● Assisting the Heads of Departments in the creation of Personal Development Plans for employees at all levels across the operation.

 

Guest Experience:

● Proactively manage Guest feedback and ensure that action points are in place with the Heads of Department.

● Monitor Service delivery in all areas of the Hotel and identifying performance gaps and ensuring that corrective points are in line.

● Continuously seeking opportunities to improve the guest experience.

● Proactively manage VIP’s ensuring interaction and procedure is followed.

 

Employee Engagement

● Create awareness at all levels of the Lodge Key Performance Measurements and how the success of achieving the targets set on the KPI’s.

 

Cash Flow

● Planning, Reviewing, and monitoring activities across the operation ensure that costs are kept within budget parameters.

● Ensure that any cash-flow requirements are communicated timeously to Operations and Head Office Finance.

● Foster a good working relationship with the Commercial Team and assisting to ensure that the Lodge is positioned correctly with the correct accounts targeted.

● Participate in the budget compilation process and the implementation of annual budgets.

 

Operations

● Implement systems and procedure that ensure consistent service delivery in respect of the Day to Day running of the Lodge.

● Promote Audit Compliance across all areas of the property and reviewing, monitoring action points and follow up.

● Facilitate weekly and monthly departmental meetings and growing inter-departmental meetings across all areas of the property.

 

 

 

If you have the above attributes, please submit your CV to our recruiters.

 

 

www.crawford-carruthers.com