Job title: Lodge GM
Job type: Permanent
Emp type: Full-time
Industry: Hospitality
Salary type: Monthly
Salary: Negotiable
Location: Kruger National Park, South Africa
Job published: 13/04/2023
Job ID: 30998
Contact name: Mandy Jones
Contact email:

Job Description


Crawford & Carruthers Inc.




Crawford & Carruthers Inc. is searching for a dynamic Safari GM to join our Client on a luxury Safari Lodge in South Africa.

The perfect candidate will have 3 to 5 Years’ experience in management and will be responsible for  day to day running of 2 Safari Lodges as well achieving lodge revenue & profit targets, through efficient management of operations and control of lodge costs.


Key skills and Minimum Requirements


 3 - 5 years minimum management Experience in operation of similar size and complexity.

 Management degree and/or hospitality and service training.

Energetic, proactive person with well-developed concept of the importance of providing a

world class guest experience and the ability to provide that experience.

Aware, evolved, energetic, compassionate, respectable, good communication.

Demonstrate a strong leadership skillset and mentorship abilities. ·

Passionate about sustainable tourism and conservation.

Unrelenting attention to detail and high standards.

Fluent in English essential. Other European languages are beneficial as is Shangaan.

Previous experience in running a luxury operation within a wildlife setting.

Previous experience in managing a large Lodge management team.

Previous experience in working closely with rural communities.



Job Responsibility and function:


Ensure all health and safety compliance standards are met or exceeded and that all necessary functions in this regard are met.

Oversee safety and security of all guests, lodge staff and company assets.

Maintain environmental health and compliance with environmental audits.

Oversee lodge conservation and sustainability efforts.

Risk Assessment – ensure lodge is risk assessment compliant

Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team

Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the client head office team are distributed and that the brand maintains a strong presence in internal comms.

●Provide Direction and Leadership to the Heads of Departments in achieving Departmental Targets and Company Targets as well as seamless service in their departments.

● Assisting the Heads of Departments in the creation of Personal Development Plans for employees at all levels across the operation.


Guest Experience:

● Proactively manage Guest feedback and ensure that action points are in place with the Heads of Department.

● Monitor Service delivery in all areas of the Hotel and identifying performance gaps and ensuring that corrective points are in line.

● Continuously seeking opportunities to improve the guest experience.

● Proactively manage VIP’s ensuring interaction and procedure is followed.


Employee Engagement

● Create awareness at all levels of the Lodge Key Performance Measurements and how the success of achieving the targets set on the KPI’s.


Cash Flow

● Planning, Reviewing, and monitoring activities across the operation ensure that costs are kept within budget parameters.

● Ensure that any cash-flow requirements are communicated timeously to Operations and Head Office Finance.

● Foster a good working relationship with the Commercial Team and assisting to ensure that the Lodge is positioned correctly with the correct accounts targeted.

● Participate in the budget compilation process and the implementation of annual budgets.



● Implement systems and procedure that ensure consistent service delivery in respect of the Day to Day running of the Lodge.

● Promote Audit Compliance across all areas of the property and reviewing, monitoring action points and follow up.

● Facilitate weekly and monthly departmental meetings and growing inter-departmental meetings across all areas of the property.




If you have the above attributes, please submit your CV to our recruiters.