Crawford & Carruthers Inc.

PROJECT MANAGEMENT (COUPLE) – COSTA RICA

Crawford & Carruthers is searching for the right couple to manage an ultra-luxury, small property in Costa Rica.

PROPERTY MAIN ACTIVITIES – Owners visit 8 weeks per annum.

• Reforestation
• Rescue Center
• Fisheries Project
• Hospitality (on a small scale)

MINIMUM REQUIREMENTS:

• Previous management of private, luxury properties.
• Spanish & English written and spoken capabilities (at least one person).

JOB FUNCTIONS:

• Human Resources & Administration.
• Hospitality;
• Purchasing.
• Budgeting & forecasting for multiple budgets.
• Building Maintenance.
• Construction & special projects.
• Community Representatives.

Crawford & Carruthers Inc.

Assistant Director of Sales - MALDIVES

Crawford & Carruthers is searching for an Assistant Director of Sales in Maldives with remote island experience.

Minimum Requirements

• Previous experience working in similar remote environments like the Maldives - and overall market experience priority to those with Europe, Russian and Middle East and local DMCs)
• Scope of responsibilities– 
• At least a Degree Certificate in Direct or related field (a bachelor’s degree is required to fulfill the visa requirements)
• At least 2 years of experience in a similar role of a 5-star luxury property.

Job Functions

• Direct and oversee sales policies, objectives, and initiatives together with the cluster director of Sales.
• Reports to Cluster Sales Director.
• Set short- and long-term sales strategies and evaluate effectiveness of current sales programs.
• Recommend product or service enhancements to improve customer satisfaction and sales potential.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Lead and direct the work of resort sales team with guidance of the Cluster Sales Director.
• The successful candidate will understand what motivates the resort customer base to know how to tap into those needs and desires in an effective way.
• Achieving growth and hitting sales targets by successfully managing the sales team together with the Cluster Director of Sales.
• Assist with designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.
• Manage, develop, coach, and motivate the sales team to develop their skill to ensure that a high professional standard is achieved and monthly, quarterly, and annual sales targets and KPI targets are met.

Preferred Education

• • Bachelor’s Degree in direct/related field.

• Must have Boutique Luxury Resort/Hotel experience;
• Must have solid knowledge of Boutique Luxury Resort Operations.

• Ensure Service Excellent achieved;
• Drive Guest Satisfaction;
• Innovative in creating new ideas to drive revenue & manage expenses;
• Team Management towards service excellence, including training opportunities & people development.
• Driving force in effective & harmonious F&B operations.
• Managing all aspect of the Food & Beverage operations;
• Strong knowledge of relevant leisure/HNWI segments;
• Passionate, creative and hands-on person with fine attention to detail.
• Able to influence, negotiate and build relationships with key stakeholders.
• Able to set and achieve high standards.
• Great communicator with an outgoing personality
• Able to lead the F&B division through achieving Guest Satisfaction and GOP results of each area.
• Key Strategist able to develop & implement structure & practices to drive refined service levels & unique experience.
• Strong communication & influencing skills essential.
• Strong all-round technical & administrative skills required.
• A candidate with concept development background experience will be highly regarded.
• Able to lead, develop and motivate colleagues at all levels and from diverse backgrounds.

Crawford & Carruthers Inc.

JUNIOR CHEFS- KENYA

Crawford & Carruthers Inc. is searching for junior Chefs to join our client on their luxury beach property in Kenya.

The perfect candidate should be a Kenyan National with formal culinary qualifications.

You will require at least 2 years’ experience in a 5* professional kitchen.

Key skills and Minimum Requirements

*Qualifications: Grade 12 Diploma or certificate in professional cookery.

*Experience:     2 years in a professional kitchen

*Skills: Food preparation

Kitchen Hygiene

Computer literate

* Kenyan Nationality

Role and responsibilities

• ·​ Provide menus and cuisine to International First-Class Standard
• ·​ Help with preparation, cooking, garnishing, or presentation of food.
• ·​ Check the quality of raw or cooked food products to ensure that standards are met.
• ·​ Monitor sanitation practices to ensure that employees follow standards and regulations.
• ·​ Check the quantity and quality of received products.
• ·​ Supervise or coordinate activities of cooks or workers engaged in food preparation.
• ·​ Inspect supplies, equipment, or work areas to ensure conformance to established standards.
• ·​ Determine how food should be presented and create decorative food displays.
• ·​ Record production or operational data on specified forms.
• ·​Collaborate with other staff to plan and develop recipes or menus, considering such     

factors as seasonal availability of ingredients and produce.

• ·​ Demonstrate new cooking techniques or equipment to staff.
• ·​ Arrange for equipment purchases or repairs.
• ·​ Must be confident to run a section and take over the pass in the absence of the executive     

chef

If you have the above attributes, please submit your CV to our recruiters.

www.crawford-carruthers.com

Crawford & Carruthers Inc.

SAFARI GENERAL MANAGER – MPUMALANGA, SOUTH AFRICA

Crawford & Carruthers Inc. is searching for a dynamic Safari GM to join our Client on a luxury Safari Lodge in South Africa.

The perfect candidate will have 3 to 5 Years’ experience in management and will be responsible for  day to day running of 2 Safari Lodges as well achieving lodge revenue & profit targets, through efficient management of operations and control of lodge costs.

Key skills and Minimum Requirements

● 3 - 5 years minimum management Experience in operation of similar size and complexity.

● Management degree and/or hospitality and service training.

●Energetic, proactive person with well-developed concept of the importance of providing a

world class guest experience and the ability to provide that experience.

●Aware, evolved, energetic, compassionate, respectable, good communication.

●Demonstrate a strong leadership skillset and mentorship abilities. ·

●Passionate about sustainable tourism and conservation.

●Unrelenting attention to detail and high standards.

●Fluent in English essential. Other European languages are beneficial as is Shangaan.

●Previous experience in running a luxury operation within a wildlife setting.

●Previous experience in managing a large Lodge management team.

●Previous experience in working closely with rural communities.

Job Responsibility and function:

●Ensure all health and safety compliance standards are met or exceeded and that all necessary functions in this regard are met.

●Oversee safety and security of all guests, lodge staff and company assets.

●Maintain environmental health and compliance with environmental audits.

●Oversee lodge conservation and sustainability efforts.

●Risk Assessment – ensure lodge is risk assessment compliant

●Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team

●Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the client head office team are distributed and that the brand maintains a strong presence in internal comms.

●Provide Direction and Leadership to the Heads of Departments in achieving Departmental Targets and Company Targets as well as seamless service in their departments.

● Assisting the Heads of Departments in the creation of Personal Development Plans for employees at all levels across the operation.

Guest Experience:

● Proactively manage Guest feedback and ensure that action points are in place with the Heads of Department.

● Monitor Service delivery in all areas of the Hotel and identifying performance gaps and ensuring that corrective points are in line.

● Continuously seeking opportunities to improve the guest experience.

● Proactively manage VIP’s ensuring interaction and procedure is followed.

Employee Engagement

● Create awareness at all levels of the Lodge Key Performance Measurements and how the success of achieving the targets set on the KPI’s.

Cash Flow

● Planning, Reviewing, and monitoring activities across the operation ensure that costs are kept within budget parameters.

● Ensure that any cash-flow requirements are communicated timeously to Operations and Head Office Finance.

● Foster a good working relationship with the Commercial Team and assisting to ensure that the Lodge is positioned correctly with the correct accounts targeted.

● Participate in the budget compilation process and the implementation of annual budgets.

Operations

● Implement systems and procedure that ensure consistent service delivery in respect of the Day to Day running of the Lodge.

● Promote Audit Compliance across all areas of the property and reviewing, monitoring action points and follow up.

● Facilitate weekly and monthly departmental meetings and growing inter-departmental meetings across all areas of the property.

If you have the above attributes, please submit your CV to our recruiters.

www.crawford-carruthers.com

Crawford & Carruthers Inc.

EXECUTIVE CHEF - Kenya

Crawford & Carruthers is searching for an Executive Chef with experience in Mediterranean Cuisine.

Minimum Requirements

• Experience with mixed inventory properties, i.e. multiple F&B Outlets.
• A minimum of 4 years’ experience in a similar capacity at a 5-star boutique luxury property.
• Experience preferably on a remote Island location.
• Passionate, creative and hands-on Chef, with fine attention to detail.
• Set and achieve high standards.
• Great communicator with an outgoing personality;
• Comfortable in the front of house and well as skilled in the kitchen.
• Strong all round technical and administrative skills;

Job Functions

• Managing all aspects of the Culinary Department;
• Collaborate effectively with Food & Beverage Service Team;
• Manage suppliers

Preferred Education

• • A Diploma or Degree in Culinary Arts, Hotel and Restaurant Management or any related course from an accredited educational institution.

Crawford & Carruthers Inc.

Group HR Director – Maldives, Male

Crawford & Carruthers Inc. is searching for a Group HR Director who has previous Maldivian exposure.

About the role

Minimum Requirements:

• Minimum 3 to 5 years of experience as a Group Director of HR
• Maldivian experience preferred.
• Commercial acumen and experience of using metrics for driving performance
• Proficient I.T. skills

Experience:

• Experience in leading and managing a team
• The ability to create people strategy
• A pro-active attitude and a passion for leading with integrity
• Superior interpersonal skills and a positive, approachable manner
• Execellent communication and presentation skills in English
• Commitment to be an inspiring role model who encourages collaboration
• The ability to accept and provide feedback, be challenged on your advice, and work well under pressure

Job Functions:

• Group Director of HR will be responsible for leading the transformation and embedding of the Organisation’s culture.
• Champion the Company’s values through strong leadership and inspirational behaviour.
• Responsibilities centre on leading the HR department processes and driving people management strategies.
• Coaching, mentoring, and supporting staff members to identify their individual strengths and development needs.
• Championing an open, embracing culture of Diversity, Equity, and Inclusion throughout the Organisation.
• Take ownership of all HR systems
• Effectively manage all processes relating to employee relations, compliance, budgets, staffing, training, and culture.

Education:

• Bachelor's degree in Human Resources Management, Psychology, or a Business-related subject. Accreditation from the Chartered Institute of Personnel and Development (CIPD) will be preferred

Crawford & Carruthers Inc.

SENIOR SOUS CHEF- TANZANIA

Crawford & Carruthers Inc. is searching for an experienced Senior Sous Chef to join a luxury property in Tanzania.

The perfect candidate will have formal culinary qualifications and at least 2 years management experience, ideally in a 5* operation.

Characteristics

*Passion for creating fabulous guest delight.

*Genuine interest in people and satisfaction.

*Good interpersonal skills.

*Open and approachable

*Diligence, meticulousness and self-motivation.

*Good communication skills and willingness/ability to share information and teach and inspire others.

*Enthusiastic, energetic and caring personality

Key skills and Minimum Requirements

*Ability to lead a team of people effectively ·

*Strong management skills, day-to-day, and long term ·

*The ability to motivate staff to consistently deliver ·

*Ability to think and act creatively within a team ·

*Good knowledge of hospitality operations including butler service, housekeeping and laundry

Job Responsibility and function:

*Assisting the Executive Chef in responsibility for the standards of the food product on the island: guest and staff food ·

*Assisting the Executive Chef in responsibility for implementing kitchen standards and making regular visits to staff kitchen and canteen.

*Assisting the Executive Chef in responsibility for the development and training of staff (chefs) Particular attention on the training and management of the pastry department ·

*Co-manage all administrative departmental duties (staff files, off day schedule, hygiene standards

*Create seasonal menus based on guests in house.

*Excellent stock controls, ordering processes and stock rotation ·

*Proactive maintenance of all kitchen equipment

*Excellent and regular communications with: All chefs,Heads of Department, GM,Regional Chef Trainer and Suppliers

If you have the above attributes, please submit your CV to our recruiters.

www.crawford-carruthers.com

Crawford & Carruthers Inc.

ASSISTANT FINANCIAL MANAGER- TANZANIA

Crawford & Carruthers Inc. is searching for an experienced Assistant Financial Manager to join the team of one of a well-known Safari Company in Tanzania.

The perfect candidate will have no less that 5 Years’ Financial Experience with a well-known auditing firm and be fluent in English ( Verbal and Written)

Characteristics

• Hands-on, self-driven and motivated
• Organised and results oriented.
• Excellent problem-solving skills.
• Highly ethical and able to world under Pressure.

Key skills and Minimum Requirements

• 3 Years finance degree or relevant qualification (preference will be given to candidates with a CPA) 5+ years’ experience with a well-respected audit firm.
• 5+ years’ experience  
• Microsoft Office Computer literate - Excel basics are essential.
• Panstrat experience preferable.
• Fluent in English (oral and written)

Job Responsibility and function:

Financial Management:

· *Review and approval of lodge payment obligations (creditors)

· *Review the accuracy and completeness of lodge bank reconciliations.

· *Process monthly journals

· *Ensuring business expenditure is properly authorised and allocated.

· *Ensuring the timely and accurate recording of transactions, whether on the Panstrat system or

within manual systems such that transactions are recorded on a day-to-day basis

· *Interpretation and analysis of management accounts

· *Collation and resolution of general ledger queries

· *Assist the Regional Financial Manager with the external Audit and field queries with the audit team.

Reporting:

*Support the Regional Finance Manager with the full financial reporting function for all lodge

business units

*Monthly management account reporting for regional business units and variance analysis

*In conjunction with the Regional Finance Manager co-ordinate regional annual budgeting and

quarterly forecasting

*Perform and maintain assigned balance sheet reconciliations monthly

*Investigate and report variances and implement controls to reduce variances where relevant

*Support the maintenance of the fixed asset register across all business units

*Training and Support to Lodge Accounting Officers and other supported staff:

·

Lead and support

*A primary team of seven lodge accounting officers (including all lodge operations in East

Africa)    

* A secondary team of assistant accounting officers and a team of stores personnel

*Perform lodge financial audits and ensure best operating practices are maintained

*Perform the duties of an Accounting Officer (Lodge) on a short-term basis if a

resource is needed to bridge a gap.

*Plan, direct and coordinate the responsibilities of direct and indirect reports to ensure they

performing in line with expectations·

If you have the above attributes, please submit your CV to our recruiters.

www.crawford-carruthers.com