Job ID:
31016
Published date:
01/05/2023
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Type
Job ID:
30959
Published date:
27/12/2022
Summary
Crawford & Carruthers Inc.
RESORT MANAGER - MALDIVES
Crawford & Carruthers is searching for a young dynamic Resort Manager with 4* / 5* star resort experience to Manage a Maldives Island Property.
Minimum Requirements
Minimum 1- 3 years’ experience in leisure Resort Management / Operations Management preferably in Maldives.
Excellent English listening & writing capabilities.
The ideal candidate is a dynamic, creative leader with holistic approach;
*Skilled communicator with multi-nationality guests and staff, and island community.
*Effectively deal with staff and guest in a patient, tactful, diplomatic fashion and successfully resolve conflicts.
*Skilled to read, interpret and analyze budget procedures and documents and report on these.
*Maintain a positive, service-oriented attitude towards guests and staff;
*Ability to lead, motivate and encourage Department Heads and Staff.
Job Functions
*Daily operations’ management, including assist & manage on-going property development & upgrades, including preventative maintenance.
*Offering and Continuous improvement of guest offering with focus on high standards.
*Support GM with financial control, revenue management, HR, sales and marketing.
*Attend and actively participate in required meetings.
*Knowledge of and strictly adhere to Disaster Management Plan and Evacuation Procedures.
*Oversee operations, guide staff for smooth operations and assist with problem solving.
*Coordinates and supervises daily tasks;
*Overseeing guest feedback and reviews on online platforms and on social media channels;
*Manages the concessionaires ensuring the coordination for guest needs are executed to the highest standard.
*Monitor and report on P&L with operational Department Heads.
*Monitor and maximize use of operational supplies & company resources to reduce losses.
*Monitor room maintenance work schedule and implementation with Exec. Housekeeper and Chief Engineer.
*Performance reviews together with GM and communicate with HR Department.
*Proactively review and strive to improve policies and procedures (in collaboration with GM);
*Willing to execute ad-hoc duties on GM’s request.
*Ensure department-compliance with Resort Policy in all aspects to meet established quality & profit standards.
Preferred Education
Degree in Hotel Management & Administration.
Skilled with Microsoft Excel, Word and Micros Opera programs or similar hospitality software.
Knowledge of Health & Safety, HACCP, Fire Procedures and Training.
If you have the above attributes please apply by sending your CV to our recruiters.
Job ID:
30957
Published date:
16/12/2022
Summary
Crawford & Carruthers Inc.
GROUP TRAINING MANAGER - TANZANIA/ KENYA
Crawford & Carruthers is searching for a Group Training Manager for our client in East Africa, to develop and mentor staff for their multiple safari lodges.
The training manager would need to ensure that training and assessment systems are in place and managed.
The goal of these training initiatives and activities are to ensure that staff are skilled.
This role will be a senior role and the perfect candidate will be someone that has lodge or camp management and training experience (Learning, Training & Development).
Flexibility to travel regularly, including to remote camps throughout Africa will be needed.
Minimum Requirements:
- Minimum 5 years’ experience in an HR / training / people development role
- A degree/diploma/certificate in Human Resources is desirable
- Camp / Lodge management experience
- High proficiency in using MS office suite (Outlook, Word, Excel, PowerPoint)REQUIRED
- Flexibility to travel regularly, including to remote camps throughout Africa
Job Functions and Key responsibilities include:
Training and Development
• Conducting of regular training needs assessments and communication with the Country Managers and Camp Managers on training needs and requirements, identifying gaps and ensuring appropriate action is taken
• Curriculum development for areas of responsibility, including training materials where necessary
• Setting of an annual training framework for Managers, Guides, Chefs, and general staff, with associated budgets
• Identifying and implementing an in-house training program for Camp Staff, and driving, monitoring, and reporting on the activity and progress of such program
• Budget management and reconciliation for all areas of responsibility
• Supporting of Country Managers on talent identification, development, and mentoring
• Work with Country Managers and HR on annual appraisals and evaluations of employee level
• Establishment of an in-house employee training system that addresses company training needs including new employee on-boarding and/or orientation, management development, production cross-training, the measurement of training impact, and training transfers
Guide Training
• Camp Management Training
• Service and Hospitality Training (including all aspects of Lobster Ink)
• Food and Beverage Training Core curriculum for all staff, including:
• Family Orientation Program
• Environmental Awareness Training
• Health and Safety Training
• Hygiene and Dress Code Training
• HIV/AIDS Awareness training
Preferred Skills:
• Excellent communication skills across cultures
• Responsible, approachable and trusted individual who is seen as “go to” person
• Energetic, team player who is willing to get involved
• Strong organizational skills and ability to work well under pressure
• Confidentiality and discretionary skills are essential
• Strong presentation skills
• Stakeholder engagement and relationship building
• Accountability
If you have Safari experience and have the above attributes, please send your CV to our recruiters.
Visit our webite on www.crawford-carruthers.com
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