{"@context":"https://schema.org","@type":"JobPosting","title":"Learning & Development Manager","description":"

The Learning & Development Manager will be responsible for creating and driving the organisation’s learning and development strategy, ensuring employees across all levels receive the tools, knowledge and support needed to grow and perform at their best.

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Working closely with leadership and departmental teams, this role will identify training needs, deliver development programmes, support compliance requirements, and foster a culture of continuous learning and service excellence.

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The ideal candidate is an engaging facilitator, strong communicator and experienced people developer with a background in luxury hospitality or service-led environments.

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Key Responsibilities

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Learning & Development Strategy

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Develop and implement the annual Learning & Development strategy aligned with operational and business objectives
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Identify training needs through performance reviews, departmental consultation, observation and skills-gap analysis
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Design structured learning programmes across service excellence, leadership development, compliance, onboarding and operational capability
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Drive a culture of continuous learning, performance improvement and professional development across the business
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Training Delivery & Facilitation

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Facilitate training sessions, workshops, inductions and development programmes across multiple departments
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Deliver coaching and support to leaders and managers to strengthen team capability and performance
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Coordinate external facilitators, trainers and specialist development providers where required
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Develop learning materials, facilitator guides, SOP-based training content and supporting resources
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Ensure onboarding and orientation programmes are effectively delivered for all new employees
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Leadership & Capability Development

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Partner with leadership teams to identify development priorities and succession opportunities
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Design and deliver management development and leadership capability programmes
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Support performance development conversations through coaching and skills development interventions
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Strengthen service culture and internal capability through practical and measurable learning initiatives
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Compliance & Skills Development

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Ensure compliance with all relevant training and skills development requirements
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Manage Workplace Skills Plans (WSPs), Annual Training Reports (ATRs), and related reporting requirements where applicable
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Maintain accurate training records, attendance registers and development tracking
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Monitor training spend and ensure effective use of development budgets and resources
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Reporting & Continuous Improvement

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Track training participation, effectiveness and learning outcomes
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Measure ROI and impact of training programmes against operational and service objectives
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Analyse employee feedback, performance trends and guest feedback to identify development opportunities
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Continuously improve learning content, systems and delivery methods
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Requirements

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Degree or qualification in Human Resources, Learning & Development, Organisational Development, Education, or related field
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Proven experience in Learning & Development, Training, Talent Development or Organisational Development
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Previous experience within luxury hospitality, premium service environments or multi-site operations preferred
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Strong facilitation, presentation and coaching capability
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Experience designing and implementing structured learning programmes
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Strong understanding of service standards and operational excellence
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Knowledge of South African skills development legislation and SETA processes advantageous
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Proficiency in Microsoft Office and learning management systems
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Willingness and ability to travel frequently
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","datePosted":"2026-05-25T14:07:12.000000Z","hiringOrganization":{"@type":"Organization","name":"Tswalu Kalahari Reserve","logo":"https://cdn.brandfetch.io/domain/tswalu.com?c=1id_4BSbc4eMXdiTgjt"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Johannesburg","streetAddress":"Johannesburg, South Africa","addressRegion":"Gauteng","postalCode":"2001","addressCountry":"South Africa"}},"validThrough":"2026-07-30","employmentType":"FULL_TIME","baseSalary":{"@type":"MonetaryAmount","currency":"ZAR","value":{"@type":"QuantitativeValue","unitText":"YEAR","minValue":"55000","maxValue":"80000"}},"identifier":{"@type":"PropertyValue","name":"Crawford & Carruthers Inc.","value":"17797180321630099713ifh"},"directApply":true,"industry":"Quality Assurance"}